Our Terms and Conditions

Article 1 – Price and delivery

The prices of our products are indicated on the www.vraimentbeau.com website in euros inclusive of tax (VAT). Quotes requested by professionals will be made on a specific document showing prices net of VAT and the VAT separately.

By default, Vraiment Beau only delivers to countries shown in the drop-down menu on the “your basket” and “your order” pages. “France” shall be taken to mean mainland France. For delivery to other countries not listed in this drop-down menu, please contact Vraiment Beau. For orders delivered to any country outside of mainland France, you are the importer of the goods concerned. For all goods dispatched outside the European Union, the price will be automatically calculated net of tax on the invoice. It is likely that customs duty or other local taxes, import duty or state taxes will be payable, and which you will be required to pay in full. This is entirely your responsibility, both in terms of payment and the necessary declarations to the appropriate authorities and statuary bodies in your country.

Vraiment Beau reserves the right to modify prices at any time, but products will be invoiced on the basis of the prices valid at the time your order was submitted. The products remain the property of Vraiment Beau until the price has been paid in full.

Article 2 – Ordering

By internet on www.vraimentbeau.com or by telephone on +33 (0)1 45 20 60 00 (a Paris number, charged at the standard rate if calling from mainland France): Monday to Friday from 14:00 to 19:00 CET (UTC + 1 hour).

All contractual information is presented in French and these contractual details will be restated in a confirmation, at the latest at the time you submit your order.

Article 3 – Submission and confirmation of order

You declare that you are aware of and accept the current Terms and Conditions before submitting your order. The submission of your order shall be deemed acceptance of these Terms and Conditions.

The contract is only binding from the moment the order is confirmed by Vraiment Beau. The customer will receive an acknowledgement of receipt by e-mail, confirming the order and stating in full the elements that constitute the said contract (items ordered, prices, delivery times, carriage costs, etc.). This acknowledgement of receipt can also be sent by normal mail or fax upon request.

Vraiment Beau reserves the right not to confirm an order for whatever reason, for example, should there be a problem with supply of products, or any other problem concerning the order received.

In the absence of proof to the contrary, the data recorded by Vraiment Beau shall constitute proof of all the transactions carried out between Vraiment Beau and its customers.

Article 4 – Availability

Vraiment Beau is a retailer and cannot be expected to sell the items listed in large quantities. As a consequence, Vraiment Beau reserves the right to refuse large orders.

Offers of products are valid as long as they remain visible on the site, and within the limits of available stock. In the event of a product being unavailable after your order has been submitted, we will inform you by e-mail. Your order will be cancelled and you will be reimbursed immediately.

Article 5 – Delivery

The geographical zone for delivery corresponds to the geographical zone covered by the offer: mainland France and Monaco.

All products will be delivered to the delivery address that you have provided during the ordering process, at the latest on the date shown on the payment page prior to order submission by the customer. The latest delivery date corresponds to the delivery time shown on the product file added to the processing and transportation time. Vraiment Beau reserves the right to cancel the order in the event of any subsequent request to change the address which may arouse suspicion.

Delivery is deemed to be made once the goods have been entrusted to the carrier. The delivery note returned by the carrier, dated and signed by the customer at the time the item is delivered, constitutes proof of carriage and delivery. Upon delivery, the customer must check the contents, and check that all items correspond to the order, and their condition. In the event of delays, damage, partial or total loss, or any other problem, it is incumbent upon the customer to demand redress from the carrier, and Vraiment Beau shall not in any way be held responsible. For this reason, Vraiment Beau strongly recommends that the customer checks all items as soon as they are delivered, before signing the acknowledgement of receipt for the parcel. If the customer notices anything amiss, s/he should refuse to accept delivery of the goods, or sign only after adding “damaged on receipt” and a hand-written and dated statement to the effect that delivery is accepted with reservations and listing the reasons. These reservations should be confirmed in writing to the carrier in a registered letter with confirmation of receipt within three (3) working days following delivery of the goods. A copy of this should be sent to Vraiment Beau.

When you are ordering several items at the same time and these have different delivery dates, the delivery date for the order is based on the latest of these dates. Vraiment Beau reserves the right to split orders for delivery. Your contribution to delivery costs will be invoiced for a single delivery only. In the event of a delay in dispatching an item, an e-mail will be sent informing you of how this affects the expected delivery date which you have been quoted. In the event of delivery being delayed for more than 7 days, you have the right to cancel your order within 60 working days. In this case, if you have already received the item, once you have cancelled, we will refund the purchase price and cost of sending the item as soon as we have received the goods, complete and in their original condition.

Article 6 – Payment

Payment in full of the purchase price is due upon ordering. The customer undertakes to pay the price as stated for the item ordered on the www.vraimentbeau.com (price of products plus carriage).

The customer shall pay for the order:

– by credit or debit card: Carte Bleue, Visa or American Express. In so doing, the customer assures Vraiment Beau that s/he has the necessary authorisations to use such a means of card payment at the time of ordering.

– by personal cheque made payable to Vraiment Beau. The cheque must be drawn on a bank based in mainland France or Monaco. The cheque will be cashed upon receipt. So that Vraiment Beau can process your order as efficiently as possible, the cheque should be sent within 2 days of submitting your order to: Vraiment Beau, Service Paiement, 12 Avenue Frémiet, 75 016 Paris, France. If we have not received your cheque within 10 days of Vraiment Beau’s confirmation of the order, or in the event of its being rejected by the bank, Vraiment Beau reserves the right to cancel the order. The customer is deemed to have the necessary authorisations to place the order and to make the payment by cheque.

Article 7 – Non-payment – Retention of title

All goods ordered remain the property of Vraiment Beau until full and final payment of their price, under the terms of French law “N°80 335” of May 12, 1980. In the event of non-payment, Vraiment Beau reserves the right to recover the goods ordered. In such circumstances, and upon Vraiment Beau’s first request, the customer undertakes to return all unpaid goods at his/her own expense.

Article 8 – Security

Our site is covered by numerous safeguards which provide an excellent level of security for your transactions.

We only store the information necessary for invoicing your order and for processing it effectively: surname, forename, address, telephone number and e-mail address. This information is stored on a secure server, managed by one France’s leading web hosts. Access to our servers is secure and only staff who are duly authorised are allowed access. We do not store any of your credit or debit card details. This information is transmitted using a secure SSL 2048 bit connection.

Article 9 – Risk transfer

The risk is transferred to the customer as soon as the goods are handed over by Vraiment Beau to the carrier. The goods are transported at the customer’s risk. This applies equally to goods sent or returned free of charge. During the withdrawal period, as stated in article 10 below, the customer is responsible for the item in his/her charge. In the event of the goods being damaged or destroyed during this period, the customer will bear the consequences in full.

Article 10 – 14-day satisfaction or refund period – Right of withdrawal

Under current French legislation, you have a period of 14 days, counting from the receipt of your goods, to exercise your right of withdrawal with Vraiment Beau, without any need to give reasons, nor pay any penalty, as stated in article L 121-69 of the “Code de la Consommation” (French consumer rights code). In the event that you exercise this right of withdrawal within the time stated above, only the price of the goods purchased will be refunded; you will be liable for the carriage costs of returning them. This right can be exercised without incurring any penalty. The amount paid will be refunded to the customer within 30 days maximum, counting from receipt of the goods. To this end, the customer will communicate the necessary bank details to Vraiment Beau. All goods returned must be complete, in their original condition and packaging (packaging materials, accessories, instructions, etc.) so that they may be offered for sale as new. For more rapid processing, returned goods should be accompanied by a copy of the relevant invoice. Return address: Vraiment Beau, 12 Avenue Frémiet, 75 016 Paris, France.

Article 11 – Collection of items from Vraiment Beau’s showroom

Items ordered on Vraiment Beau may be made available for collection from our showroom at 12 Avenue Frémiet, 75 016 Paris, if the customer has chosen this option as proposed during order submission. In the event of a delay in availability, we will offer a new collection date by e-mail. Whatever the cause, under current French legislation, in the event of a delay exceeding 7 days, you have the right to cancel your order within the next 60 working days. The order will be deemed delivered as soon as you have collected the item from our showroom, or 30 days from the time the item becomes available for collection.

Article 12 – Responsibility

Vraiment Beau’s suppliers ensure that their products comply with the regulations and legislation in force in France and Monaco. Vraiment Beau cannot be held responsible in the event of non-compliance, or if the item does not comply with the statutes or legislation in the country in which the item is used. It is your responsibility to check with the appropriate authorities where you are that the products or services which you envisage ordering can be imported and used legally.

Article 13 – Guarantee

All goods (apart from consumables such as light bulbs) are checked before dispatch. The products sold are covered by legal guarantee against hidden vices, as well as a guarantee valid for 3 months from delivery, on condition that the products are installed and used in the normal way and in compliance with manufacturer’s recommendations, insofar as these are set out in the accompanying instructions. This guarantee does not cover accidental damage and breakage or damage resulting from use which does not comply with the manufacturer’s recommendations. To claim under this guarantee, the customer should (i) contact Vraiment Beau to explain the situation and obtain a return number, then (ii) return the item to Vraiment Beau at his/her own expense, whereupon we will replace it with an identical or equivalent product.

In addition, many of the products sold on Vraiment Beau are covered by a more extensive guarantee. This, as well details of how to implement it, will be set out in the documents accompanying the product. To make a claim under this type of guarantee, the customer should contact the supplier directly.

Article 14 – Applicable law and disputes

The present contract is subject to French law. The language of the present contract is the French language and our French Terms and Conditions will prevail if they disagree with this English version. In the event of a dispute, French courts will have exclusive jurisdiction.

Article 15 – Personal data

Your personal information and data are necessary for processing your order. These details are also kept for security reasons, in order to fulfil our legal and statutory obligations, and so that we can we can improve and personalise the services and information we offer you. In accordance with the French data protection legislation “Informatique et Libertés” of January 6, 1978, you have the right to access, rectify or challenge all your personal information. You can exercise this right by sending an e-mail to us at Vraiment Beau (at contact@vraimentbeau.com) or by writing to us at Vraiment Beau, 12 Avenue Frémiet, 75 016 Paris, France, stating your surname, forename, e-mail address and customer number (référence client) if possible. In accordance with French law, your letter should be signed and accompanied by a photocopy of an identity document carrying your signature, and should state the address to which you wish a reply to be sent. A reply will be sent to you within 2 months following receipt of this request.

You can read all the details about the information we gather on our customers at our page your personal information.

Article 16 – Electronic signature

The “click to submit” or “clicking on the Submit button” constitutes an electronic signature. This electronic signature has the same validity as a hand-written signature between the parties and shall be understood as acceptance by them.

Article 17 – Additional information and definitions

In these articles, “Vraiment Beau” should be taken to mean the company Vraiment Beau SAS, the www.vraimentbeau.com website, the Avenue Frémiet showroom, as well as the commercial activity on the www.vraimentbeau.com website and the Avenue Frémiet showroom. The terms “customer” and “you” mean you, as the private individual or legal entity who has accepted these Terms and Conditions on submission your order. The www.vraimentbeau website is an e-commerce site created and operated by Vraiment Beau SAS, registered at the Registre du Commerce et des Sociétés, Paris, under N° SIRET 528 570 112, 12 Avenue Frémiet, 75016 PARIS 16, France, Intra-Community VAT N°: FR 35 528 570 112. The company carries out its activities at the following address: Vraiment Beau, 12 Avenue Fremiet, 75 016 Paris, France. Tel: +33 (0)1 45 20 60 00. The IT infrastructure of www.vraimentbeau.com is hosted by Ecritel.

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