We do all we can to propose beautiful objects that will last a lifetime, and an exceptional service to guide you during your entire decoration process. We believe that the acquisition of a work of art deserves full assistance: personalised advice, exhaustive information, high quality packaging, serious delivery and follow-through during and after your purchase. At Vraiment Beau, we seek to deliver the counselling and support of the best physical stores, with a unique depth of catalog. We are one of the few places where you can find more than 5000 quality lighting fixtures and decoration objects.
Vraiment Beau was created in 2009 by two friends with a passion for decoration and technology. We go ourselves to select carefully our suppliers, we have long discussions with the owners and managers of the businesses that design and manufacture them, often using century-old techniques. We know all our products in details, and we are always available to share our passion.
Vraiment Beau only sells products of the highest quality, and of the finest manufacturing. We only work with experienced and reliable artisans, based in Europe, whom we know personally, and who are all well established. Manufacturers who use quality materials, assembled with care to create reliable and lasting products.
Customer service is our priority. We are always available to answer your technical or decorating queries by telephone, e-mail or in person at our showroom. We do not have any call center, you will be in direct contact with our team who selects the products, manages your orders and your deliveries. We also keep a regular dialogue with our suppliers – often to find answers to technical queries, for instance lighting or customisation questions. We can also help you select the best lamps to fit your purchase and your lighting needs.
Our showroom is at 12 Avenue Frémiet, Paris (16th arrondissement), close to the Passy Metro station. Whether for a simple question or a large problem, we are always glad to see you! To find us, you can visit our page contact, or follow the plan below:
Many of the manufacturers we have chosen usually produce hand-crafted items, manufactured individually or in limited series. The item you order from Vraiment Beau will probably require a specific manufacturing process (finishing or other) and often will be made to order, which takes a certain time. This is the consequence of the high quality of our products and of the small scale manufacturing that our suppliers favour.
We always do the maximum to fulfil your order efficiently and reliably. We pack your parcel with great care in our small facility in Brittany, using as much recycled (or easily recyclable) materials as possible. We work with transporters renowned for their reliability and efficiency, including for international delivery: La Poste (the French state postal service) and UPS (United Parcel Services). We often ship to the Americas, to Middle East and even down-under, to our customers’ satisfaction.
Your long-term satisfaction is important to us: we value a returning customer more than a one-shot deal. We are always available to help you with any difficulty you may encounter, even when you have received your order: choosing matching items, advice on installation, choosing or replacing bulbs, leveraging the manufacturer’s warranty, etc.
Security of your navigation : your navigation on our site is 100% protected by “SSL”. This is the small padlock at the left of our sites’ address in the navigation bar, and the prefix “https”. This means all your communications with the site are encrypted, and indecipherable by any snooper. All the communications between our site and the payment organisms (Société Générale & PayPal) and your communications with them are also secured with SSL.
Security of your payment: on Vraiment Beau, paying for your purchases using your credit or debit card (Carte Bleue, American Express, Visa, MasterCard) is very simple, and uses a high-security process. To guarantee that your payment is completely secure, Vraiment Beau works with two banking partners: Société Générale, who provides its ultra-secure payment system; and PayPal, the world leader in secure card payments. You enter your payment information directly on their systems and ours never sees or stores (and therefore cannot lose) any credit card information.
Security of your personal information: Vraiment Beau only asks you to provide the minimum information necessary to process your order: your address, telephone number and your e-mail address, so that we can contact you. We will never disclose your personal details to anyone. They are stored on the ultra-secure servers of our web host, Ecritel, one of France’s leading information management services. Vraiment Beau does not store any information relating to your means of payment. We also do not host any advertisements, nor sell any information regarding our clients. Unlike most internet sites, 100% of our revenues come from our clients. You will find our detailed information policy on our dedicated page.
If your purchase does not match your expectation, you can return it to us within 14 days following delivery. As soon as we have received the returned item, we will reimburse you in full, no questions asked (not applicable to custom designed products, and limited to our private clients)! You can read our detailed conditions on our Terms and Conditions page.
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